Technical Support

Maintenance

We're here to help and answer any question you might have. Contact us or Email us, we will reply you within 2 business days.
Email: [email protected]

Technical Support

Technical Support Hours (Working Days):
Hong Kong Time: 9:30 AM - 11:30 AM, 1:30 PM - 5:30 PM
Phone: 0773-7799838
Fax: [email protected]

Product Notes

• Do not plug or unplug modules while they are powered on.
• Follow all warnings and guidelines provided on the product.
• Keep the product dry. In case of accidental splashing or immersion in any liquid, immediately disconnect the power and thoroughly dry the product.
• Ensure proper ventilation and heat dissipation in the operating environment to avoid damage to components due to high temperatures.
• Do not use or store the product in dusty or dirty environments.
• Avoid using the product in environments with frequent temperature changes to prevent condensation damage to the components.
• Handle the product gently, as dropping, hitting, or severe shaking may damage the circuits and components.
• Do not clean the product with organic solvents or corrosive liquids.
• Do not attempt to repair or dismantle the product by yourself. In case of any malfunction, please contact our company for repairs.
• Unauthorized repairs may damage the product, and any resulting damage will not be covered under warranty.

Lithium Battery Notes

• If the products are not equipped with batteries, customers should according to the description of batteries in the product manual choose to purchase lithium batteries from regular manufacturers, please read the battery manufacturer's manual carefully before use, to ensure that it is compatible with the purchased product module, observe the battery polarity, understand the environment of battery use, and remember the battery life;
• Before using the battery, please check whether the product and the contact parts of the battery are clean, wipe them with a damp cloth if necessary, and put them into the battery holder according to the correct polarity direction after drying;
• Children are not allowed to replace batteries without adult supervision;
• Do not mix new and old batteries or different types of batteries, especially dry batteries and rechargeable batteries;
• Do not short circuit the rechargeable battery, otherwise it will damage the battery, and it will heat and make the battery burn;
• Do not disassemble the battery, or try to penetrate the battery with a sharp object, because the electrolyte inside the battery will hurt your skin and clothes;
• Turn off the power output after using this product to avoid heat and fire;
• Can not reverse charge, reverse charge is equivalent to over discharge, over discharge will make the battery internal adverse reactions and lead to serious damage to the battery, generate a large number of gases, probably to make the rechargeable battery chemical leakage;
• Battery should be kept in a cool, dry place, avoid direct sunlight, and can not be mixed with metal objects, the insulating film wrapped outside shall not be torn off at will, the battery with the insulating film removed is mixed with metal objects, which may cause short circuit of the battery, leading to leakage, discharge, explosion, fire and personal injury; If the battery is not used for a long time, it should be saved after the battery is emptied, and take it out for charging and discharging one time every 3 months.

Raspberry Pi Documentation

FAQs